If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product.  To begin a return, please email me at karen@wildcloverweavingandmosaic.com.  Please note that a standard label fee of $10 will be applied to your refund, unless the item received is incorrect or damaged.  Original shipping charges are non-refundable, unless the item received is incorrect or damaged.